Thank you for choosing ViDiv Academy for your learning needs. Our aim is to provide you with an exceptional educational experience. To ensure clarity and fairness in all refund-related matters, we have outlined our refund policy below. Please review this policy before making any course purchases.

1. Eligibility for Refund

• If you have enrolled in a course and find it unsatisfactory, you may be eligible for a refund of 90% under the conditions stated below.
• To initiate a refund, you must submit a request within 3 days of your purchase.

2. Grounds for Refund

You might qualify for a refund if:

– The course content significantly deviates from its initial description.
– You encounter persistent technical problems that impede your participation.
– The course lacks sufficient instructor support or engagement.
– You have not commenced or accessed the course content.
– Unforeseen circumstances prevent you from completing the course.

3. Non-Eligibility for Refund

You will not be eligible for a refund if:

– You have accessed a substantial portion of the course material.
– Your refund request is made after 3 days from the purchase date.
– The course was obtained during a clearly indicated non-refundable promotional period.
– You have violated our Terms of Use or Honor Code.

4. Requesting a Refund

To initiate a refund request, contact us at info@vidivacademy.com and briefly explain the reason for your refund request.
Our support team will review your request and respond within 7 days.

5. Refund Process

Upon approval of your refund request, the refund process will proceed as follows:

– For credit/debit card payments: The refund will be credited to your original payment method within 15 days.
– For alternative payment methods: Refunds will be executed according to the terms of that specific payment method.

6. Course Access Removal

Upon refund approval, your access to the course material will be revoked, and any certificates or achievements associated with the course will be invalidated.

7. Contact Us

For any inquiries or concerns about our refund policy, please contact our dedicated Customer Support team at info@vidivacademy.com

Please be aware that this refund policy is subject to potential updates, which will be communicated through our Platform. By using our services and making course purchases, you acknowledge and consent to abide by this refund policy.

Last Updated on 11th August 2024